Holo Alert Privacy Policy

1. Introduction

Holo Technologies Inc. (“Holo Alert,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

By using our website (www.holoalert.ca), products, or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

‍

2. Your Consent

Your consent to the collection, use, and disclosure of your personal information may be explicit or implied, depending on the sensitivity of the information and the context.

• Explicit consent is obtained when you knowingly provide information for a specific purpose (e.g., signing up for services).
• Implied consent may apply when your actions indicate agreement (e.g., continuing to use our services after being informed of our data practices).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may impact our ability to provide services.

3. Collection of Personal Information

We collect personal information to provide and enhance our services. This may include:

• Identity & Contact Information: Name, address, phone number, email.
• Emergency Contact Information: Designated caregivers, family members, or emergency responders.
• Device & Service Information: Device ID, usage history, location data (via WiFi and cellular triangulation).
• Financial & Payment Information: Billing details for subscription payments.
• Communications & Support Records: Emails, customer service interactions, feedback, and inquiries.
• Health & Safety Information: Details provided to emergency response teams when using our services.

We only collect information necessary for the purposes outlined below.

‍

4. Use of Personal Information

We use your personal information for the following purposes:

• To provide and maintain services (e.g., emergency response, device functionality).
• To process transactions (e.g., billing and payments).
• To communicate with you (e.g., account updates, customer support).
• To improve our products and services through analytics and feedback.
• To comply with legal and regulatory obligations (e.g., law enforcement requests).

We do not use your personal information for any other purposes without your consent or as required by law.

‍

5. Disclosure and Sharing of Personal Information

We may share personal information with trusted third parties only when necessary to provide our services, including:

a) Emergency Monitoring Partners

• Holo Alert currently partners with AvantGuard Monitoring (AG Monitoring) and Affiliated Monitoring to provide 24/7 emergency response services.
• In the future, we may engage additional or alternative third-party monitoring services to enhance service coverage.
• All monitoring providers are bound by strict confidentiality agreements and Canadian privacy laws to protect your data.

b) Service Providers & Business Operations

• Third-party companies that provide payment processing, IT support, cloud storage, and analytics services.
• These vendors must comply with Canadian privacy laws and only use your data for authorized purposes.

c) Legal & Regulatory Requirements

• We may disclose personal information if required by law, court order, or government request.
• This includes situations where disclosure is necessary to protect life, safety, or public security.

We do not sell or rent personal information to third parties for marketing purposes.

‍

6. Retention and Protection of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

To protect your data, we employ administrative, technical, and physical safeguards, including:

• Data encryption for sensitive information.
• Access controls to restrict unauthorized personnel.
• Secure storage of data in Canada and other jurisdictions with comparable privacy protections.
• Regular audits and cybersecurity measures to prevent unauthorized access.

Despite these measures, no system is 100% secure, and we cannot guarantee absolute security.

‍

7. Your Rights: Access, Correction, and Control

Under Canadian privacy laws, you have the right to:

• Access your personal information: Request a copy of the data we hold about you.
• Correct inaccuracies: Update or amend incorrect information.
• Withdraw consent: Opt out of certain uses of your data, subject to legal obligations.
• Request deletion: Ask us to delete personal information, where applicable.

To make a request, please contact us at support@holoalert.ca. We may require verification of identity before processing certain requests.

‍

8. Cross-Border Data Transfers

Some personal information may be processed or stored outside Canada in jurisdictions with different privacy laws.

When transferring data internationally, we ensure that it is protected to a level comparable to Canadian privacy standards through:

• Data protection agreements with third-party service providers.
• Compliance with applicable cross-border privacy regulations.

‍

9. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from minors.

If we become aware that a child’s personal information has been collected without parental consent, we will take immediate steps to delete it.

‍

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting to our website.

We encourage users to review this policy periodically to stay informed about how we protect personal information.

‍

11. Contact Information

For any questions, concerns, or privacy-related requests, please contact:

Holo Technologies Inc.

Suite 3400, 10180 101 St NW, Edmonton, AB T5J 3S4

Email: support@holoalert.ca

Customer Support: 1-888-411-4656

Website: www.holoalert.ca

If you believe we have not addressed your privacy concerns satisfactorily, you may contact:

Office of the Privacy Commissioner of Canada

30 Victoria Street, Gatineau, Quebec, K1A 1H3

Website: www.priv.gc.ca

Phone: 1-800-282-1376

‍

12. Final Provisions

• If any part of this Privacy Policy is deemed unenforceable, the remaining provisions shall remain in effect.
• Failure to enforce any part of this policy does not waive our right to enforce it later.

By using Holo Alert’s Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.